Customer Service & Support
What is the legal age to buy from Freej Vapes?
The legal age to buy vape products is 18+.
Return and Exchange
freejvape.com only covers defect claims within 24 hours of receiving your package. If there is a manufacturer defect, you have 24 hours from the time of delivery to contact Freej Vapes at firstname.lastname@example.org for a replacement of the product. If there is no manufacturer defect, all sales are final.
We DO NOT cover damage resulting from accident, disassembly, customized modification, or user-error.
How long will it take for my products to arrive?
We process orders Saturday through Thursday, 9am-6pm excluding major holidays (Closed on Weekends). Orders are processed in the order they are received.
There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible.
What is vaping?
Vaping means using an e-cigarette or vaping device. Both have a heating element that converts liquid into vapor which you then inhale. Vaping liquid comes in many different flavors and nicotine strengths; Some have no nicotine at all.
Is vaping dangerous?
Research done by Public Health England showed that vaping was 95% less harmful than smoking tobacco cigarettes. While much safer than cigarettes, there are still some concerns.
Does vaping have nicotine?
You can choose to vape with e-liquids that have no nicotine, or various different strengths of nicotine.
Can you vape without nicotine?
Yes, you can buy e-liquid without nicotine.
How do I start vaping?
The easiest way is to buy a starter kit that contains all the equipment you need. What you need to vape is a vape pen or ‘mod’, a battery, an atomizer tank, and a mouthpiece. Of course you need e-liquid too.
What’s the battery life like?
Cigalikes last around 200 puffs and the ego batteries last 600 puffs and up. For the typical vaper that can mean anything between four to ten hours of vaping.
Are the batteries rechargeable?
What are mods?
A mod generally refers to any vaping device that doesn’t look like a traditional cigarette. Vaping devices that look like cigarettes are called cigalikes.
What is ‘dripping’?
Dripping is a method of vaping where you add a small amount of e-liquid directly to your wick and then vape immediately. The more common, and easier, way of vaping is just to fill a tank with e-liquid.
What is an atomizer?
An atomizer is a part of the vaping device that has a coil of wire and a wick. The wick soaks up e-liquid and the coil heats the e-liquid soaked wick, turning the liquid into vapor.
What is a clearomizer?
Every vaping device is made up of a battery, an atomizer, and a tank for the e-liquid. The atomizer turns the liquid into vapor. A clearomizer is a tank with an atomizer in it. A clearomizer has a glass or clear plastic tank so that you can see how much e-juice is left in your tank. Different clearomizers have the heating coil or coils in different positions along with different wick sizes, allowing you to customize your vaping experience.
What is a cartomizer?
Vaping devices all contain a heating element that turns the liquid into vapor, this heating coil can be in a cartomizer, atomizer, or clearomizer. A cartomizer is mostly found in older, poorer quality e-cigarettes.
How do I get more vapor?
To produce as much vapor as possible you will want a battery with high power, and multiple coils in your atomizer with a high volume of air going through it. E-liquid with a high VG (Vegetable Glycerine) content will also produce more vapor.
What’s a drip tip?
A drip tip is the mouthpiece where you inhale the vapor from.
What’s a box mod?
A box mod is a square shaped vaping device.
What’s an RTA?
RTA stands for rebuildable tank atomizer. It is a device that allows you to build your own atomizer coils (recall that the atomizer is what heats the liquid, turning it into vapor).
What’s an RDA?
A Rebuildable Dripping Atomizer. It doees not include a tank to hold juice.
What does SSOCC stand for?
Stainless steel organic cotton coil.
What’s a ‘cigalike’?
A cigalike first generation vaporizer that looks like a cigarette.
What vaping Flavors are there?
There are literally thousand of flavors of e-liquids you can buy. Everything from traditional cigarette flavors, drink flavors, fruit flavors, dessert flavors, and just about anything else you can think of.
What’s the difference between a low power and a high power battery?
Lower battery power means the coil in the atomizer doesn’t get as hot. The coil heats the e-liquid and turns it into vapor. A cooler coil means less vapor is produced, and because of this also less flavor.
What’s the difference between volts and watts?
You can alter the power output of a battery by controlling the voltage or the wattage. Changing the wattage provides an easier and a more consistent vaping experience.
What’s a throat hit?
A throat hit is the feeling in your throat when you inhale from a traditional cigarette. Some people enjoy this and want to simulate the experience when vaping and other people prefer vaping devices that minimize this feeling.